FAQs
General
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How do I order?
You may order online through our website www.ternoshop.com
Alternatively, you may contact us via Call or Whatsapp on +971554469057 if you have any question.
Do you have a physical store or shop? Where is your office?
No. We are an online shop at the moment however, if you are based in the UAE and you wish to see the products in person before ordering, you may please contact us at +971554469057 (call or whatsapp) or email us at wecare@theculturedgifts.com .
Our office is based in Al Muntazah Complex (near IBN Batuta / Dubai Festival Plaza) Dubai, UAE.
Where is your office located?
Our home office is located in Al Muntazah Complex (near IBN Batuta / Dubai Festival Plaza) Dubai, UAE.
How much is the shipping or delivery fees?
Standard UAE delivery fee is AED 25 for packages below 5kg and delivery within UAE except remote areas.
We also ship to GCC, USA, Canada and Europe. Shipping fees can be found upon checking out. Please contact us if your region is not mentioned in the delivery regions. We will try our best to accommodate delivery to your location.
When will I receive my order?
After successfully placing your order online, your orders will be delivered within 1-3 business days for TERNO products within UAE. For TCG personalised gifts, delivery is made within 3-5 days within UAE.
For orders outside of UAE, delivery takes 5-10 days depending on your location. For more questions, please contact us via WhatsApp +971554469057
I'm based outside of UAE, can I still order? Do you deliver outside of UAE?
Yes, absolutely. Please order on our website www.ternoshop.com
When checking out, please change the shipping address to your location. You will find the shipping fees when you check out.