Payments and Shipping

Shipping policy for TERNO:

TERNO products will be delivered within 1-3 business days within UAE except remote areas.

Delivery within GCC within 3-5 business days. International delivery within 14-21 days.

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Shipping policy for GIFTS:

Personalised gifts orders follow processing time as follows::

Personalised hand painted glasses take 7 working days after receiving your order confirmation.

Personalised framed foil artworks, etched glasses, T-shirts, bags and tea towels, etc. take 2-3 working days after receiving your order confirmation and approval of design.

Ready made collections take 2 days processing after receiving your order confirmation.

Bulk custom made orders processing times varies according to the agreement between us and client.

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Shipping fees:

Standard UAE delivery - AED 25 (not exceeding 5 kg in weight)

GCC and Worldwide delivery - approximate rates available upon request.